FAQ

All courier services will be automatically assigned fastest courier available prior to customer’s address.

Local Delivery (Malaysia):

• J&T Express
• Poslaju eCommerce

International Delivery:

• TNT Express
• Aramex
• FedEx

More courier options may be added in the future.

Pre-order items
Estimated delivery dates are stated in the product description. While we aim to meet the timeline, delays of up to 1–2 weeks may occur depending on manufacturing workload.

Ready stock items
Orders will be processed and shipped within 2 business days after payment verification.
Orders placed after 3:00 PM will be processed on the next business day.

A tracking number will be emailed once your order has been shipped.

Local Delivery (Malaysia):

• Peninsular Malaysia: 3–5 business days
• Sabah & Sarawak: 5–7 business days

International Delivery:

• Estimated 7–14 business days, subject to courier service and customs clearance.

Note: For international purchases, please ensure you are purchasing from the correct website or checkout link.

Shipping fees are automatically calculated at checkout based on parcel weight, dimensions, and destination country.

Tracking details may take up to 24 hours to update after courier pickup. Please do not worry if there is no immediate movement.

If there is still no update after 24 hours, email support@ezhanresources.com with:

• Contact Number:
• Order Number:
• Tracking Number:

Tracking numbers are generated only after an order is processed and shipped, usually within 2 business days.

If your order is marked as “Shipped” but you did not receive a tracking email, contact support@ezhanresources.com with:

• Contact Number:
• Order Number:

Address changes are not guaranteed and depend on order status.
No changes are allowed once an order has been processed or shipped.

Courier partners will attempt delivery up to two times or leave a notice if no one is available. You may contact the courier directly to arrange redelivery or self-collection.

Note: Please ensure someone is available to receive your parcel to avoid failed delivery.

Once received, our team will notify you via email regarding re-delivery arrangements.

Note: Additional shipping charges may apply for re-delivery.

If a parcel is returned to us due to no response, unreachable contact details, or failure to receive delivery, no re-delivery or refund will be provided.

In such cases, the parcel may be disposed of in accordance with courier and operational policies.

Customers are strongly advised to ensure that:

• Contact numbers are active and reachable
• Delivery addresses are accurate and complete
• Someone is available to receive the parcel during delivery attempts

Ezhan Resources will not be responsible for losses arising from failed deliveries caused by incorrect or unresponsive customer contact information.

Yes. Please include:

• Building Name & Floor:
• Full Name:
• Department:

No, self-pickup is currently not available.

No, delivery to P.O. Boxes is not supported.

All courier services will be automatically assigned fastest courier available prior to customer’s address.

• TNT Express
• Aramex
• FedEx

More courier options may be added in the future.

Shipping fees are calculated at checkout based on parcel weight, dimensions, and destination country.

Yes. International shipments may be subject to customs duties and taxes imposed by your local authorities.

Ezhan Resources is not responsible for these charges. Customers are responsible for any additional fees required for customs clearance.

Yes. Please contact support@ezhanresources.com, and we’ll assist you where possible.

No. You may check out as a guest or register for an account.
Creating an account allows order tracking and access to member benefits.

Click the “Forgot Password” link on the login page and follow the instructions sent to your email.

You will receive an order confirmation email with your Order Number.

Once payment is verified, production will take approximately 3–4 weeks. Shipping details will be emailed once the order is dispatched.

No changes can be made once an order is placed. Please review carefully before checkout.

Cancellation requests are considered only for valid reasons (e.g. duplicate orders) and are subject to approval.

Requests due to change of mind will not be accepted.

Email support@ezhanresources.com with:

• Reason for cancellation
• Order Number
• Email Address
• Contact Number

We accept:

• FPX
• Credit/Debit Cards (VISA & Mastercard)
• GrabPay
• ApplePay
• Google Pay
• Shopee PayLater
• Touchn’Go e-wallet
• Bank Transfer

Additional payment options may be available at checkout.

No, COD is not available.

ToyyibPay allows installment payments with 2% interest and RM1 processing fee.
Select ToyyibPay at checkout and complete registration to proceed.

Email support@ezhanresources.com with:

• Transaction Date
• Email Address
• Contact Number
• Payment Transaction ID

Yes. Email support@ezhanresources.com with:

• Contact Number
• Order Number

Measurements are listed on each product page. Minor size variations may occur due to material and production process.

Enter the voucher/coupon code during checkout before payment.
Voucher/coupon usage is subject to its specific terms and conditions.

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No. Items in the cart are not reserved until checkout is completed.